Terms of Service

Please read this Agreement carefully before using the Site and its software. Signing in means you accept all of its terms. If you do not agree with them, do not sign in and do not use the Site.

Witte Software LTD, on the one hand, and the person accepting the offer published on this page, on the other hand, have entered into this User Agreement on the following terms.

1. Terms and definitions

1.1. "Owner" — Witte Software LTD, a company incorporated under the laws of England and Wales, registered address 128 City Road, London, United Kingdom, EC1V 2NX.

1.2. "Site" — the body of information, texts, graphics, design, images, photo and video materials, computer programs and other results of intellectual activity (excluding Inventory) made available in the mooncase.one domain zone.

1.3. "Steam" — the online service operated by Valve Corporation, the owner of the inventory items.

1.4. "Inventory" or "Item" — virtual items (skins) hosted in Steam and governed by the Steam Subscriber Agreement (https://store.steampowered.com/subscriber_agreement/english/). The User may acquire the right to receive or transfer them in accordance with the Steam agreement and the functionality of the Site. The items themselves are not sold by the Owner.

1.5. "Case" — a virtual interface of the Site (a mechanism for the random determination of Inventory), through which the User may obtain one of the Items displayed on that Case's page.

1.6. "Terminal" — a variant of the Case mechanism paid for once in advance, in which the User is entitled to a set number of rerolls before fixing the result.

1.7. "Upgrader" — a function of the Site allowing the User to stake Points or an Item against a target Item, with the outcome determined at random and the published odds shown before the play is confirmed.

1.8. "Account" — the protected section of the Site created on authentication, providing access to the management of services, Inventory and the User's balance. Access is obtained by pressing the sign-in button on the Site and authenticating through the User's existing Steam account.

1.9. "Points" — the unit of account of the internal balance displayed in the Account. One Point equals USD 0.01. Points are not money, not electronic money and not a payment instrument; they exist solely to pay the Owner's remuneration under this Agreement.

1.10. "User" — a natural person who holds a Steam account and has entered into this Agreement with the Owner.

1.11. "Agreement" — this User Agreement. "Parties" — the Owner and the User.

1.12. All other terms are interpreted in accordance with the laws of England and Wales and the ordinary rules of interpretation of the terms used on the Internet. Section headings are for convenience of reading only and have no literal legal meaning.

2. Conclusion of the Agreement

2.1. The text of the Agreement is permanently published on this page and is available at the moment of authentication on the Site. It contains all material terms and constitutes an offer by the Owner to enter into the Agreement with any legally capable third party using the Site.

2.2. Proper acceptance of this offer is the consecutive performance by the third party of the following actions:

2.2.1. Reviewing the terms of the Agreement;

2.2.2. Ticking "I agree to the Terms of Service" in the sign-in dialog;

2.2.3. Ticking "I'm 18 years old or older" in the sign-in dialog;

2.2.4. Authenticating on the Site through an existing Steam account.

2.3. The User confirms that they are at least 18 years old and have full legal capacity. The Owner may restrict or terminate access where it has reason to believe this is not the case.

2.4. The Site is not directed at persons in any territory where the use of services of this kind is prohibited or requires a licence the Owner does not hold. The User is solely responsible for ensuring that their use of the Site is lawful in their own jurisdiction, and by accepting this Agreement confirms that it is.

3. Subject of the Agreement

3.1. The Owner provides the User with licence services:

3.1.1. A free, simple (non-exclusive) licence to use the Site and its software for the purpose provided by the explicit user functions of the Site, in order to access Cases and the Account;

3.1.2. A paid, simple (non-exclusive) licence to use a Case, Terminal or Upgrader for its intended purpose, the cost of which is stated on the Site.

3.2. The licence in clause 3.1.1 is granted for the period during which, and in the territory where, the Site and the Account remain available to the User.

3.3. The licence in clause 3.1.2 is granted for the territory where the relevant function remains available, for the period from the moment the User pays the remuneration until the Inventory is determined through that function.

3.4. The User is prohibited from:

3.4.1. Circumventing technical restrictions set on the Site;

3.4.2. Reverse engineering, decompiling or disassembling the Site, the Case or the Account, except where expressly permitted by law;

3.4.3. Creating copies of the Site, the Case or the Account, or copies of their design;

3.4.4. Modifying the Site, the Case or the Account in any way;

3.4.5. Performing actions aimed at altering the functionality or performance of the Site, the Case or the Account;

3.4.6. Using automated tools, scripts or bots to interact with the Site;

3.4.7. Registering more than one Account, or using another person's Account, or granting third parties access to their own Account;

3.4.8. Abusing referral, bonus or promotional mechanics, including through coordinated or self-referral activity;

3.4.9. Performing any of the above in respect of any part of the Site, the Case or the Account.

4. Functions of the Site, the Case and the Account

4.1. Through the Site the User is able to review the contents and characteristics of the Inventory available in a given Case, the published odds and return figures for that Case, and the cost of the licence to use it.

4.2. Through a Case the User may obtain one of the Items presented on the Case page. The Item obtained is determined automatically by the mechanism described in section 7.

4.3. Through a Terminal the User pays once in advance for a set number of rerolls and may either reroll or fix the result, within the limits displayed before payment.

4.4. Through the Upgrader the User stakes Points or an Item against a target Item. The odds of the outcome are calculated from the value of the stake and the target and are displayed before the play is confirmed. A staked Item is consumed regardless of the outcome.

4.5. Through the Account the User is able to:

4.5.1. Receive an Item into their Steam account;

4.5.2. Sell an Item for Points at the value shown for that Item in the Account;

4.5.3. Review the history of their plays, deposits and withdrawals, and verify past results.

4.6. The Owner may add, alter, suspend or discontinue any function of the Site, including individual Cases, at any time.

5. Items and delivery

5.1. An Item obtained through a Case, Terminal or the Upgrader is displayed in the Account. It is not a Steam item at that moment: it is an entitlement to receive the corresponding Item into the User's Steam account under this Agreement.

5.2. To receive an Item into their Steam account, the User submits a withdrawal request in the Account. Delivery requires the User to provide a valid Steam trade link and to configure their Steam account so that it is able to receive a trade offer.

5.3. Delivery is fulfilled by the Owner acquiring the corresponding Item from third-party sources and sending it to the User as a Steam trade offer. The Owner does not guarantee any particular source, price or delivery time.

5.4. A withdrawal request may be declined or held for manual review where the Item is unavailable at an acceptable price, where the User's trade link or Steam settings prevent delivery, or where the request is flagged by the Owner's risk or anti-money-laundering procedures. Where a request fails, the Item is returned to the User's Account and remains available to be sold or requested again.

5.5. Items may be subject to trade restrictions imposed by Steam, including trade holds. The Owner has no control over such restrictions and is not liable for the delay they cause.

5.6. Instead of receiving an Item, the User may sell it for Points at the value shown in the Account. The Parties agree that Points received in this way are not money and are not subject to refund or exchange, save as provided in the Refund Policy.

6. Points, deposits and the Owner's remuneration

6.1. For the right to use a Case, Terminal or the Upgrader, the User pays the Owner remuneration in the amount stated on the Site and on the page of the relevant function.

6.2. The remuneration is paid out of Points previously credited to the User's balance. Points are credited when the User transfers funds to the Owner through a payment service, the details of which are available to the User at the moment of payment, or when the User redeems a valid promotional code.

6.3. Payment is made in accordance with the rules published on the relevant page of the Site and subject to the requirements of the payment service engaged by the Owner. The Owner does not receive or store the User's payment credentials.

6.4. The remuneration is deemed paid at the moment the corresponding amount is deducted; the User is notified by the corresponding change of balance in the Account.

6.5. The Owner may operate a referral programme under which a User receives Points for the activity of Users they introduce. The terms are published on the Site and may be changed or withdrawn at any time. Points credited in breach of clause 3.4.8 may be reversed.

6.6. Points have no value outside the Site, cannot be transferred between Accounts and cannot be exchanged for money, save as provided in the Refund Policy.

7. Determination of results

7.1. The outcome of every Case, Terminal and Upgrader play is determined by random numbers obtained from an external random number generator before the play is charged, together with the published range table for the relevant Case.

7.2. The random numbers and the signed response of the generator are made available in the Account once the play is finalised, so that the User is able to verify independently that the result corresponds to the ranges published before the play.

7.3. The odds and the ranges applicable to a Case are published on the Site before the play. Where the contents of a Case change, previously used versions remain available for verification.

7.4. The User accepts that outcomes are random, that no outcome is guaranteed, and that the amounts paid may exceed the value of the Items obtained.

8. Data processing

8.1. The Owner processes the User's data in accordance with the Data Processing Policy published on the Site, which forms an integral part of this Agreement.

8.2. Where the provisions of that policy and this section conflict, the provisions of the Data Processing Policy prevail.

9. Anti-money laundering

9.1. The Owner acts in accordance with the laws of the United Kingdom, in particular the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, and with the international standards of the Financial Action Task Force (FATF). The purpose of this policy is to prevent the Site and its services from being used for money laundering, terrorist financing or other unlawful activity.

9.2. The Owner operates internal customer identification (KYC — Know Your Customer) and transaction monitoring procedures for the detection, prevention and reporting of suspicious activity.

9.3. To satisfy KYC requirements, the User undertakes to provide, at the Owner's request:

9.3.1. An identity document (passport, ID card or another document meeting statutory requirements);

9.3.2. Proof of address (a utility bill, bank statement or similar, dated no more than 3 months earlier);

9.3.3. Where necessary, proof of source of funds (a bank reference, payment documents, proof of income or other documents evidencing the lawful origin of the funds).

9.4. The Owner may carry out enhanced due diligence where:

9.4.1. The User makes large or frequent transactions;

9.4.2. The User is registered in a high-risk jurisdiction;

9.4.3. The nature of the transactions does not correspond to the User's usual behaviour;

9.4.4. There are grounds to believe that the User is acting on behalf of a third party or laundering funds of unlawful origin.

9.5. The Owner reserves the right to restrict or block the User's access to the Site, the Account and funds where:

9.5.1. The User refuses to provide the documents required for verification;

9.5.2. The data provided is inaccurate or gives rise to doubt;

9.5.3. The User's transactions display indicators of unlawful activity or terrorist financing;

9.5.4. A requirement has been received from a state body or competent institution to suspend the User's operations.

9.6. Where suspicious activity is identified, the Owner may suspend any of the User's transactions pending clarification, freeze the balance or temporarily block the Account, pass the relevant information to the competent authorities (including the National Crime Agency) without notifying the User, and refuse further service.

9.7. The Owner may use automated transaction monitoring systems capable of identifying operations that may be classified as suspicious. Such systems may analyse payment sources, frequency, amounts, the User's IP address, the devices and payment methods used and other parameters.

9.8. The Owner may periodically re-verify the User's identity and update the information provided in order to keep it current in accordance with anti-money-laundering requirements.

9.9. Withdrawal is available only in respect of the Account through which the corresponding deposits were made. The Owner may require confirmation of ownership of the payment details used for a given deposit.

9.10. The Owner is not liable for any direct or indirect losses of the User connected with actions taken in accordance with this section, including delayed transactions, frozen funds or refusal of service.

9.11. By using the Site, the User confirms that they have reviewed the requirements of this section, accepts them in full, undertakes not to use the Site for unlawful activity and warrants the lawful origin of all funds used for transactions.

10. Limitation of liability

10.1. The Owner is not liable for losses of the User caused by the unlawful acts of third parties, including unauthorised access to the Account, nor for losses resulting from the disclosure of Account access data to third parties where this did not occur through the Owner's fault.

10.2. The Owner is not the owner of the inventory items and does not determine the manner or effectiveness of their use. In respect of Inventory, the User is governed by the Steam Subscriber Agreement.

10.3. The Site and its software, including the Account and Cases, are provided "as is". The User accepts all risks associated with the use of the Site. The Owner, the communications operators through whose networks access to the Site is provided, and the Owner's affiliates, suppliers and agents give no warranties in respect of the Site.

10.4. The Owner does not warrant that the Site, the Cases or the Account will meet the User's requirements, or that access will be continuous, timely, secure or error-free.

10.5. Software and hardware faults, on the side of either Party, that make access to the Site, the Cases or the Account impossible are grounds for releasing the Owner from liability for non-performance of its obligations.

10.6. Where a result is produced or displayed in error, including as a consequence of a fault of the kind described in clause 10.5, the Owner may void the affected play and reverse the corresponding Points or Items.

10.7. The Owner may transfer its rights and assign its obligations under this Agreement. The User consents to such transfer and assignment to third parties. The Owner informs the User by publishing the corresponding information on the Site.

10.8. Nothing in this Agreement excludes or limits the Owner's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

10.9. Subject to clause 10.8, the aggregate amount of losses recoverable from the Owner is in any event limited to the total amount paid by the User to the Owner in the three months preceding the event giving rise to the claim.

10.10. Where the User breaches this Agreement, the Owner may unilaterally refuse performance and terminate the User's access to the Account. Where such a breach has caused damage to third parties, the User bears full responsibility for it.

11. Dispute resolution

11.1. All disputes, disagreements and claims arising in connection with the performance, termination or invalidity of this Agreement are resolved by the Parties through negotiation. The Party with a claim must send notice to the other Party in accordance with section 13.

11.2. Where the Party that sent the notice receives no response within 30 (thirty) working days from the date of dispatch, or where the Parties have not reached agreement, the dispute is subject to resolution by the courts of England and Wales.

11.3. This Agreement is governed by the laws of England and Wales. Nothing in this section deprives a User who is a consumer of the protection of the mandatory rules of the law of their country of residence.

12. Amendments to the Agreement

12.1. The Owner may unilaterally amend the terms of this Agreement. Amendments take effect from the moment the new version is published on this page.

12.2. Continued use of the functions of the Site constitutes the User's agreement to the terms of the new version. Where the User does not agree with them, the User must stop using the Site.

13. Final provisions

13.1. The Parties confirm that analogues of handwritten signatures may be used in the performance, amendment and termination of this Agreement and in correspondence on those matters. Authorised email addresses and Account credentials are recognised as analogues of handwritten signatures.

13.2. The Parties acknowledge that all notices, messages, agreements, documents and letters sent using the authorised email addresses and the Account are deemed sent and signed by the Parties, unless the letter expressly states otherwise.

13.3. The authorised communication channels of the Parties are:

13.3.1. For the Owner: support@mooncase.one;

13.3.2. For the User: the Account on the Site and the email address from which the User contacted support.

13.4. The Parties undertake to keep confidential the information and data required to access the authorised email addresses and the Account, and to prevent its disclosure or transfer to third parties. Until notice of a breach of confidentiality is received from the other Party, all actions and documents performed and sent using an authorised email address or the Account are deemed performed and sent by that Party, even where they were performed and sent by other persons, and that Party assumes all rights, obligations and responsibility arising from them.

13.5. The Refund Policy published on the Site forms an integral part of this Agreement.

13.6. Where any provision of this Agreement is held invalid or unenforceable, the remaining provisions remain in full force.

13.7. This Agreement takes effect on 26 July 2026 and remains in force until withdrawn or replaced by a new version.