Support

Frequently Asked Questions

Find answers to common questions about Mooncase.

General

What is Mooncase?

Is Mooncase fair and provably random?

Which games are supported?

Account & Security

How do I add funds to my balance?

Is my Steam account safe?

Cases & Openings

How do case openings work?

What are risk levels?

Can I see what items are in a case before opening?

Market & Trading

How do I sell items from my inventory?

Can I withdraw items to my Steam account?

How are item prices determined?